SPIEGEL spoke to Philips CEO Gerard Kleisterlee about the importance of the European semi-conductor industry, the future of consumer electronics and the ways in which globalization is impacting the Dutch electronics giant. During the past 30 years, Philips has outsourced much of its manufacturing and shrunken its workforce from 400,000 to 160,000.
Gerard Kleisterlee: I wake up to a Philips radio alarm clock in the morning, brush my teeth with a Philips toothbrush, shave with a Philips razor and then get a cup of coffee from the Senseo coffee machine, brought to me by my wife. Then I watch the morning news on a flat-screen Philips TV and go to the office, where I'm surrounded by Philips light all day -- depending on the time of year.
SPIEGEL: That sounds like you're faithful to the brand, but it also sounds pretty conventional. You mean you're not yet living in the networked house that the electronics industry has been so excited about for years, where all machines are connected to each other and to the Internet?
Kleisterlee: Many people talk about that, and our engineers are working hard on it. But in keeping with our brand motto "Sense and Simplicity," what we want most is for our products to make life easier. And no producer has really succeeded in achieving that yet, as far as the networked house is concerned. But we're working on it. For example, we've developed machines that automatically recognize and connect with each other.
SPIEGEL: Do you also have the impression that consumers often find new products overly challenging, and that they're overwhelmed with technical jargon in what amounts to a battle of the control consoles?
Kleisterlee: This deplorable custom has unfortunately still not been eradicated. Because I believe all we do with abbreviations -- like DVD-RW, +RW, Wi-Fi or 802.11 -- is intimidate people. I think we did a good job when we introduced the flat-screen TV. At first we didn't talk about LCD or plasma screens, but just about flat screens. Now that these products have become a gigantic success, more precise distinctions are needed of course.
Kleisterlee: Why should it?
SPIEGEL: For years European electronics corporations have said the development of their own computer chip industry is necessary for keeping up in the global technology race. But now that the Europeans have caught up, with the three chip producers ST Microelectronics, Infineon and Philips joining the top ten of the industry, you abandon the branch, which was supposed to be so important. Do past statements no longer count?
Kleisterlee: The semiconductor industry continues to be a driving force in technological progress. Nothing has changed as far as that's concerned. It also remains true that the European industry has made great progress in chip research -- thanks also to support from various European Union-subsidized programs -- and that we're in many ways ahead of the competition in Asia or America.
SPIEGEL: All that only makes the divestiture harder to understand.
Kleisterlee: The decisive difference from the 1980s, when we began the effort to catch up, is this: It used to be that every corporation produced its own computer chips -- now that's no longer necessary. Computer chip production has increasingly become an industry in itself, one in which you can purchase everything tailor-made. The days of vertical integration are over. As far as our products are concerned, for example, we get less than 10 percent of our computer chips from our own factories.
SPIEGEL: Just two years ago, you flatly refused to divest from the computer chip branch.
Kleisterlee: Of course there are good reasons for not selling -- that's why we thought long and hard before taking this step. But in the end we reached the conclusion that the synergy effects we achieve by producing within our corporation aren't significant enough for us to accept the disadvantages on the stock market, in the long term. The computer chip sector is very susceptible to fluctuations, and that leads to losses on the stock market, in the form of lower stock prices.
SPIEGEL: You're selling the chip branch to finance investors. Isn't there reason for you to fear that they're interested mainly in good revenue and that they'll close or merge the factories as soon as the next crisis comes along? Then the roughly 20,000 jobs that were created with EU subsidies would be gone, and Europe would fall behind again in the technology race.
Kleisterlee: As far as the chip industry is concerned, we're on a par with the international competition, and that's not going to change under the new owners. Two-thousand-five-hundred new jobs have been created since 2004 alone, and the new owners have fully adopted our business plans. That means the next three to five years will be years of expansion -- even if there is a low point during that time.
SPIEGEL: But still: Doesn't your abandonment of the chip industry mean you're also abandoning the possibility of distinguishing yourself from competitors?
SPIEGEL: So the new technology is becoming increasingly less important?
Kleisterlee: I'm convinced of it -- unless it's unique. What the consumer wants most of all is emotions. He buys the high quality product that looks good and fits his life style. He doesn't care where it was made and what its components are.
SPIEGEL: But then wouldn't it be best for you to convert all of Philips into a marketing company?
Kleisterlee: That's exactly what we've done in the area of consumer electronics. And I'm firmly convinced the competition there will follow our example soon, because there's no other way to go about that business.
SPIEGEL: What's the new strategy?
Kleisterlee: In recent years, we've outsourced almost all of our production in this unit. We only have eight factories in the consumer electronics sector now -- and we keep those mainly for logistical reasons. About 90 percent of the appliances are produced entirely by subcontractors, based on our specific requests. That means we're more flexible than all of our competitors.
SPIEGEL: So strictly speaking Philips is just a trading company, as far as the consumer electronics sector is concerned?
Kleisterlee: No. We're still much more than a trading company. We run a think tank that develops product concepts and gets them onto the market with the help of subcontractors. What distinguishes us from a trading company or a no-name producer is the creative achievement of our engineers, designers and marketing experts.
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