Remember that you have enlisted their services. In other words, they are working for you. Their work is an investment in which you have put money, and you deserve good returns. They should give you a free title page, formatting, outline, and bibliography.
Custom essay writing services should have 24/7 customer support. You need to communicate with the company to know the progress of your order. Check of all the communication channels are working. A reliable service should respond promptly to your questions.
Remember that if you go for a cheap essay writing service, plagiarism risk is very high. You have no way of ascertaining that you have received original work without running it through a plagiarism detecting software. To ensure your work is original, the online writing company should provide a free plagiarism report. This should be included in their service guarantee.
Some have opined that students go for these services because they are lazy. This is partly true, but the biggest percentage that goes for these services are students who are trying to beat serious deadlines or have a deficit in their writing skills.
If you seek the services of a custom writing company, you get: Thesis help and Research help; Proofreading and editing help; Help with writing a particular portion of your paper; Write the entire paper; Proper formatting, citations, and references.